Shri Dwarkadhish Dharmseva Sanstha ("Sanstha," "we," "us," "our") is dedicated to illuminating lives and uplifting communities by nurturing spiritual wisdom, fostering equitable growth, and preserving our shared heritage. Our work is rooted in Dharma, timeless values, and a deep-seated commitment to selfless service (seva). These policies outline our commitments regarding your privacy, the terms of using our services and website, and our stance on refunds for donations.
Privacy Policy.
This Privacy Policy describes how Shri Dwarkadhish Dharmseva Sanstha collects, uses, shares, and protects personal information obtained from donors, volunteers, beneficiaries, website visitors, and other stakeholders. We are committed to ensuring the privacy and security of your personal data.
1.1 Information We Collect:
We may collect the following types of personal information:
-
Personal Identifiers: Name, address, email address, phone number, date of birth (for specific programs).
-
Donation Information: Donation amount, payment method details (processed securely by third-party payment gateways), PAN card number (for issuing 80G tax exemption certificates where applicable).
-
Volunteer Information: Skills, availability, areas of interest, background information (if relevant for specific volunteer roles).
-
Beneficiary Information: Information necessary for providing services and support, which may include sensitive personal data collected with explicit consent and for specific program needs.
-
Website Usage Information: IP address, browser type, operating system, pages visited, time spent on pages (collected through cookies and analytics tools).
-
Communication Preferences: Your preferences for receiving communications from us.
1.2 How We Collect Information:
-
Directly from You: When you donate, volunteer, register for an event, subscribe to our newsletter, interact with our programs, or communicate with us.
-
Automatically: Through cookies and other tracking technologies when you visit our website.
-
From Third Parties: In some cases, with your consent, or from publicly available sources.
1.3 How We Use Your Information:
-
To process and acknowledge your donations and issue tax receipts (e.g., under Section 80G of the Income Tax Act, 1961).
-
To communicate with you about our activities, programs, achievements, and opportunities to support our mission.
-
To manage our volunteer programs and engage with volunteers effectively.
-
To deliver our charitable services and support to beneficiaries.
-
To improve our website, services, and outreach efforts.
-
To comply with legal and regulatory obligations.
-
For internal record-keeping, auditing, and reporting purposes.
-
To conduct research and analysis to better understand community needs and the impact of our programs (data will be anonymized or aggregated where possible).
1.4 Data Sharing and Disclosure:
We are committed to transparency and do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
-
Service Providers: With trusted third-party service providers who assist us in operating our website, processing donations (e.g., payment gateways), sending communications, or conducting our activities. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
-
Legal Requirements: If required by law, regulation, legal process, or governmental request (e.g., for tax reporting or law enforcement).
-
Protection of Rights: To protect the rights, property, or safety of Shri Dwarkadhish Dharmseva Sanstha, our beneficiaries, or others.
-
With Your Consent: In other circumstances with your explicit consent.
1.5 Data Security:
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes secure servers, encryption for online donations, and restricted access to personal data. However, no method of transmission over the Internet or electronic storage is 100% secure.
1.6 Data Retention:
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as long as your association with us continues.
1.7 Your Rights:
Depending on applicable laws, you may have the right to:
-
Access the personal information we hold about you.
-
Request correction of inaccurate or incomplete information.
-
Request deletion of your personal information (subject to legal and contractual restrictions).
-
Object to or restrict the processing of your personal information.
-
Withdraw your consent (where consent is the basis for processing).
To exercise these rights, please contact us using the details below.
1.8 Cookies:
Our website may use "cookies" to enhance user experience. A cookie is a small text file stored on your computer. You can set your browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
1.9 Links to Other Websites:
Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.
1.10 Children's Privacy:
Our services are not primarily directed at children under the age of 13 (or as defined by applicable law). If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to remove that information from our servers. Our programs for children's welfare involve data collection with appropriate consent from parents or guardians.
1.11 Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
Welcome to Shri Dwarkadhish Dharmseva Sanstha. By accessing our website, making a donation, volunteering, or engaging with our services, you agree to comply with and be bound by the following terms and conditions of use.
2.1 Acceptance of Terms:
Your use of our website (https://www.shridwarkadhishorg.com/) or services constitutes your agreement to these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.
2.2 Use of Website and Content:
-
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
-
All content, including text, graphics, logos, images, and software, is the property of Shri Dwarkadhish Dharmseva Sanstha or its content suppliers and is protected by Indian and international copyright laws.
-
You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any material from this site without our prior written consent, except for personal, non-commercial use, provided you keep intact all copyright and other proprietary notices.
2.3 Donations:
-
All donations made to Shri Dwarkadhish Dharmseva Sanstha are voluntary and non-refundable (please see our Refund Policy below).
-
We utilize secure third-party payment gateways for online donations. We are not responsible for any issues arising from the payment gateway's operations.
-
For donations eligible for tax exemption under Section 80G of the Income Tax Act, 1961, we will issue a receipt upon successful realization of the donation and provision of required donor details (e.g., PAN).
2.4 User Conduct:
You agree not to use the website or our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair the website or interfere with any other party's use and enjoyment of the website. Prohibited activities include, but are not limited to:
-
Transmitting any material that is defamatory, offensive, or otherwise objectionable.
-
Attempting to gain unauthorized access to any part of the website or our systems.
-
Introducing viruses, trojans, worms, or other malicious software.
2.5 Disclaimers:
-
While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
-
We do not warrant that the website will be uninterrupted or error-free.
2.6 Limitation of Liability:
To the fullest extent permitted by law, Shri Dwarkadhish Dharmseva Sanstha shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from
(i) your access to or use of or inability to access or use the website/services;
(ii) any conduct or content of any third party on the website/services;
(iii) any content obtained from the website/services; and
(iv) unauthorized access, use or alteration of your transmissions or content.
2.7 Indemnification:
You agree to indemnify, defend, and hold harmless Shri Dwarkadhish Dharmseva Sanstha, its trustees, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your (or anyone using your account's) violation of these Terms and Conditions.
2.8 Governing Law and Jurisdiction:
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Nashik, India.
2.9 Changes to Terms and Conditions:
We reserve the right to modify these Terms and Conditions at any time. We will post the revised terms on our website with an updated effective date. Your continued use of the website or our services after such changes constitutes your acceptance of the new Terms and Conditions.
Terms and Condition.
3.1 Donations:
Shri Dwarkadhish Dharmseva Sanstha is a non-profit, charitable organization. We deeply appreciate every donation, which is a voluntary contribution towards our mission of "Illuminating Lives, Uplifting Communities" and supporting our diverse programs in social awakening, welfare, healthcare, heritage conservation, environmental care, education, and community development.
As such, all donations made to Shri Dwarkadhish Dharmseva Sanstha are non-refundable.
3.2 Rationale:
Once a donation is made, the funds are allocated to our various charitable activities and projects as outlined in our CSR profile and other communications. Refunding donations would divert resources from these critical programs and impact our ability to serve our beneficiaries.
3.3 Erroneous Donations:
In the event of an error in the donation amount or a duplicate transaction made unintentionally by the donor, please contact us immediately at our Email Address or Phone Number within 2 days of making the donation.
You will need to provide:
-
Proof of the donation (transaction ID, screenshot, bank statement).
-
A clear explanation of the error.
We will review such cases on a case-by-case basis to address genuine errors. If an error is confirmed (e.g., a technical glitch leading to a double charge, or a clear typographical error in the amount that can be reasonably demonstrated), we may, at our sole discretion, attempt to rectify the transaction if feasible and if the funds have not already been irrevocably committed. This does not constitute a general right to a refund but is a provision for addressing clear, unintentional errors in the transaction process itself. In case of refund is accepted, refund amount will be credited back to original mode of payment within 7-10 business days.
3.4 Tax Exemption Receipts:
For donations eligible for tax exemption under Section 80G of the Income Tax Act, 1961, we will issue a receipt upon successful realization of the donation. Please ensure you provide accurate details (Name, Address, PAN) for the issuance of the 80G certificate. The issuance of a tax receipt does not alter the non-refundable nature of the donation.
3.5 No Refund for Change of Mind or Other Reasons:
We cannot provide refunds for donations made due to a change of mind, personal circumstances, or any other reason not covered under "Erroneous Donations" as described above.